How are we keeping you safe?

Face Masks

We ask that you wear a face mask during masterclasses, in the shop and in the cafe area if you can except when sat at a table. 

Hand Sanitiser 

Please use the hand sanitiser by the entrance and within the building. 

Track & Trace

We ask that one member of your party submits their contact details for us to support test and trace. 

Online Menu

We have an online ordering system to make your visit completely touch free. Click here to view our menu and place an order.

 

Contactless Payment

We offer contactless payment in store, online and via our ordering app. 

Socially Distanced

We currently allow a maximum of six guests per table in the cafe and per experience in the workshop or on the tasting journey to adhere to social distancing and safety measures.

Workshops & Masterclasses

Our Cocoa Academy is a spacious teaching area where we can safely accommodate your party. We ask that you and your guests help us keep our activities and participants safe and well at this time by following the guidance of our team when you arrive.

 

Cancellations & Refunds

Please do not join us if you are feeling unwell, are unsure about your symptoms or are travelling from a locked-down region of the country. If you are no longer able to join us for your workshop we are able to issue refunds (less booking fee) up to 7 days in advance of your booking date. For bookings cancelled up to 24 hours in advanced, you will be offered availability on another workshop or activity at a similar value.

Any Concerns?

Our priority is ensuring our customers and staff feel comfortable and safe during their experience with us. If you have any queries regarding government guidelines and our covid-19 procedures please feel free to contact the York Cocoa Works team prior to your visit by emailing chocolate@yorkcocoahouse.co.uk or calling 01904 656 731