York Cocoa Works is a chocolate factory and visitor destination in York City Centre, celebrating the rich history of chocolate in York and continuing its legacy to bring chocolate innovation into the contemporary city. We pride ourselves on our chocolate events and workshops, making the world of chocolate accessible to everyone! 

If you are interested in working for us please send a copy of your CV with a covering letter to Ashley (York Cocoa Works Manager) at contact@yorkcocoaworks.co.uk.

Current Vacancies:

Chocolate Cafe and Retail Team Member

Full Job Description

York Cocoa Works is an independent chocolate maker based in the heart of York, celebrating York’s chocolate making heritage and working with unique cocoa origins from around the world to craft award-winning and innovative, fine chocolate.

We are a manufacturing, learning and visitor hub with growing online, wholesale and offsite event, training and innovation services.

We are proud to be one of a small number of British chocolate makers crafting sustainable chocolate here in the UK. We are delighted to welcome chocolate enthusiasts and professionals to join us from around the world to learn and engage with the chocolate making process.

York Cocoa Works is a busy visitor chocolate facility with activities running at weekends and peak holiday periods.

A flexible approach is required to meet demands in holiday seasons and to respond constructively to demand fluctuations.

A love of chocolate is a must but specialist training will also be provided to support enthusiastic professionals.

Overview of our cafe:

You will be working alongside our Hospitality Manager to deliver exceptional customer service and to enhance our customer’s unique experience.

Ideally you will have had some barista training but full training will be given, on how to create our speciality hot chocolate menu. We will also provide full training on all of our menu items so you are able to advise our customers for their own preferences or dietary requirements.

You will have had some experience of working in a similar environment; meeting and greeting, taking orders, service delivery, cash handling, managing the tables and the queue. You will have an understanding of Food Safety and the importance of the completion of paperwork as well as the overall cleanliness and maintenance of the general area.

Overview of our retail

As part of the Retail team, you will be responsible for ensuring the shelves are fully stocked and the stock is packed and rotated in a timely manner.

You will be able to advise our customers across all of our product ranges for their own preferences and/or dietary requirements. You will also be responsible for answering the phone and dealing with telephone and email enquiries. You will also be expected to assist pack up the online orders we receive.

This is role will include welcoming the customer into our store, cash handling, stock management and providing exceptional customer service and experience.

Overview of our Events

Guided Manufactory Tours

Our tours run up to five times a day and you will be trained on how to deliver our guided explanation of how we make our chocolate; moving your group of customers along the production line, which they are able to view through the glass partition.

You will learn what each piece of equipment does and its role in the production process as well as being able to guide your customer's through a tutored tasting at the end of their journey.

Chocolate Bar Making Workshops

The Chocolate Bar Workshop is our core events offering. It runs daily as well as being offered to private groups such as hen parties, birthday parties and for corporate team building activities.

You will be teaching your groups how to professionally temper their chosen chocolate to create their own uniquely flavoured and decorated chocolate bar.

What you'll get in return:

• Free drinks on shift
• Staff discount on any York Cocoa Works products
• Expert knowledge on the history of chocolate and the chocolate making process
• Regular chocolate tasting

If you are interested in joining our team then please send across your CV and a short cover letter to Ashley (York Cocoa Works Manager).

We look forward to hearing from you!