Work for us

York Cocoa Works is a chocolate factory and visitor destination in York City Centre, celebrating the rich history of chocolate in York and continuing its legacy to bring chocolate innovation into the contemporary city. We pride ourselves on our chocolate events and workshops, making the world of chocolate accessible to everyone! 

If you are interested in working for us please send a copy of your CV with a covering letter to Hannah at chocolate@yorkcocoahouse.co.uk.

Current Vacancies:

Café and Retail Team Member

Full time permanent role

  

We are a small devoted hardworking team who are enthusiastic about sharing our chocolate recipes and creations. We are now looking for a Supervisor to help lead our team in the smooth running of our cafe, retail store, and delivery of visitor events & experiences. Reporting to the Front of House Manager you will have some experience working in a similar environment and be able to maintain high standards of customer service, product knowledge and operations, as well as possessing the ability to effectively lead and motivate the team.

 This role is full time and you will be required to work across both weekdays and weekends based on the needs of the business. A flexible approach to work patterns will be required in order to meet demand during peak and seasonal periods and to respond constructively to demand fluctuations.

What we require from you:

You will have had previous experience working in a fast paced hospitality environment, preferably be barista trained and have knowledge of food safety and hygiene procedures. You must be flexible, enthusiastic and an excellent team player and problem solver. You will deliver excellent customer service at all times and be incredibly personable, with the desire to maintain excellent standards across all areas and ensure this is kept up by the team.

Daily Tasks will cover all front of house areas in the cafe, retail area and visitor experiences. Tasks include but are not limited to:

Cafe duties

  • Serving customers in a prompt and friendly manner
  • Making and serving drinks, from hot chocolates to coffees
  • Maintaining high levels of cleanliness by following cleaning schedules

Retail duties

  • Overall cleanliness and presentation of the area
  • Excellent salesmanship and product knowledge
  • Thorough understanding and knowledge of our POS systems, such as iZettle and Shopify
  • Stocktaking and stock replenishment

Visitor Experience duties

  • To host and facilitate our daily Chocolate Manufactory Tasting Journey tours and cafe experiences, such as our Chocolate Indulgence and Chocolate Lollipop Making
  • To assist with enquiries over the phone, via email and in person
  • To effectively use event booking systems such as Bokun

What you’ll get in return:

  • Free drinks on shift
  • Staff discount on any York Cocoa Works products
  • Expert knowledge on the history of chocolate and the chocolate making process
  • Regular chocolate tasting

If you are interested in joining our team then please send across your CV and a short cover letter to Hannah (Front of House Manager).

Job Types: Full-time, Permanent

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Experience:

  • Hospitality: 1 year (preferred)
  • Retail sales: 1 year (preferred)

 

Ad-hoc Chocolate Opportunities

Casual working - mix of hours and days available

We are always on the look out for people looking for ad-hoc, seasonal work to help us deliver chocolate experiences and products on and off site on a casual basis.   

This will suit anyone looking for casual work on a semi regular basis to help us share our chocolately experiences and products at public and corporate events.

 

The types of work we have on offer:   

- Chocolate Lollipop workshop support - working alongside our events team to deliver these workshops to large groups. 

- Chocolate Tour & Tasting Guide - you will be trained in how to deliver our Manufactory Tasting Journey around our chocolate factory on Castlegate and how to conduct a chocolate tasting. 

- Hot Chocolate Host - working alongside our sales team to host pop up hot chocolate shops off site. 

- Chocolate Shop Assistant - working alongside our sales team to help retail our chocolate products at off site events such as the York Food & Drink Festival and Food & Drink Markets. 

- Chocolate Packers - During our peak season at Easter & Christmas we always need a spare pair of hands to help package our chocolate gifts and hampers. Stamping, labelling, and gift wrapping is all done by hand so an eye for presentation is key!   

We are looking for people who are passionate about chocolate, our journey and interacting with the public. You will be enthusiastic, articulate and be comfortable dealing with the general public.    

What you’ll get in return:   

 - Free drinks on shift 

 - Staff discount on any York Cocoa Works products 

 - Expert knowledge on the history of chocolate and the chocolate making process 

 - Regular chocolate tasting!   

 To apply send a copy of your CV and cover letter to Hannah at chocolate@yorkcocoahouse.co.uk.  We are accepting applications on going for this role.