Shipping, Delivery & Collections

Our chocolates are all hand made at the Cocoa House, when you place your order your chocolate order will be hand wrapped and ready for you to collect or to send to you within 48 hours. There are occasions that our chocolatiers will need to make your product for you, in such cases you will be informed and given an option to choose a different product or updated on the likely production date. 

Collect in Person

The option to collect your chocolate order in person from us at the Cocoa House is free and available on all orders, we will endeavour to have your order ready for you within 24 hours of ordering, you will be notified when it is ready for you. With all orders made on line for collection we invite you to join us in the Cocoa House to enjoy one of our hot chocolates when you collect your order, please ensure you have your order number and confirmation of order available when you collect. If you find you are no longer able to collect your chocolate as planned you will be given the option to specify a postage address and pay for the additional postage so we can get your order to you as soon as possible.



Chocolate gift vouchers are available to purchase on-line for yourself or to be given as a gift, these can be sent electronically as an E-Voucher or as a gift card in the post or for you to collect or alternatively with an accompanying box of chocolates or chocolate treat for the recipient to enjoy. Upon order an E-Voucher you will receive the voucher e-mailed to you within 24 hours, you will also receive further information about our chocolate dining experiences and workshops that the voucher is valid for and how to redeem the voucher.
Gift cards are available and can be posted to you with an addition of £1.00 presentation and postage. 


Delivery of Chocolate Orders

We send our chocolate parcels out via Royal Mail to the postage address you specify when placing the order. The cost of postage and packaging is calculated based upon the weight of your chocolate order.

Chocolate Orders up to 1.36kg in weight postage and packaging is £3.50

Chocolate Orders between 1.36kg and 2.27kg in weight postage and packaging is £10.00

Chocolate Orders between 2.27kg and 10kg in weight postage and packaging is £20.00

For heavier, Cocoa bean and ingredient orders shipping will be calculated upon check out. 

If you have any queries or issues receiving your on-line order please do not hesitate to contact the Cocoa House on 01904 675787 or E: